A 2019 Letter To Our Wonderful Customers...

With Christmas and New Years just around the corner it's the perfect time to reflect on the year that was and the one that is to come.

We hope you have had the opportunity to experience joy and make many wonderful memories in 2019. We also know that life brings all of us disappointment and sadness from time to time. We wanted to take this time to reach out to all of you to say THANK YOU for being part of our journey. For being there to celebrate the highest of highs and walk with us through the tough times.

​Anyone in small business will tell you that they do it out of passion for the opportunity to use the gifts they have to serve others in their time of need. Sometimes the days are full of really fun stories. Sometimes mixed in the middle of all of that are tough days. In a social media driven world, no one wants to say that, because we all want to put on a face of being perfect. That isn't real life. And since we are real people, part of our thank you is directed to those that stuck with us when we were having a tough day. If we miss the mark in a product or service, the reason we've been here since 1973 is the fact that we always make it right. Perfect isn't possible, but honor is. We promise to bring that to you every chance we get. It's what has allowed us the honor of being in business for almost 50 years.

This holiday season, thank you for the honor of serving you and your family. Thank you for the honor of getting to know you and developing a relationship with you. Thank you for the honor of earning your trust, your business, and for our phone ringing with your voice on the other end of it.

We love what we do, our team members, and who we have the opportunity to serve. We are truly looking forward to more wonderful memories made in 2020, and being able to continue to walk with you on your journey through life.

If by chance we don't see or hear from you until after the New Year, have a wonderful holiday season. If you need help before then? Dial 716-679-0080 and we'll make sure to have the voice on our end ready for the needs on yours.

Thank you for being you, and trusting us.

​Sincerely, 

​The Gugino Plumbing, Heating & Air Conditioning Team.